Shipping & Returns

Shipping Policy

Vaulted Gear & Accessories (Print-on-Demand)

All Vaulted Arcades branded merchandise — including apparel, hats, towels, and tumblers — is made to order and fulfilled by Printful, our trusted print-on-demand partner.

Production Time

Each order is printed or embroidered after it is placed. Please allow 2–5 business days for production before your order ships.

Estimated Delivery (after production)

Standard Shipping: 5–10 business days (domestic US)
Express Shipping: 2–3 business days (domestic US, where available)

Delivery windows are estimates and may vary based on carrier volume, holidays, or your location. Tracking information will be emailed to you once your order ships.

Shipping Carriers

Orders are shipped via USPS, UPS, or FedEx depending on your location and the selected shipping method.

International Shipping

International shipping is available for select items. Additional duties, taxes, or customs fees may apply and are the responsibility of the customer.

Equipment & Large Items (Golf Simulators, Pool Tables, Arcade Cabinets, Foosball Tables, Pinball Machines)

Large equipment ships via freight carrier. Delivery timelines, white-glove delivery options, and installation services vary by product. Estimated shipping details are provided on each individual product page and confirmed at checkout.

For questions about freight shipping on equipment orders, contact us at support@vaultedarcades.com before placing your order.

Return & Exchange Policy

Vaulted Gear & Accessories (Print-on-Demand)

Because all merchandise is made to order specifically for you, we do not accept returns or exchanges for sizing, color preference, or change of mind.

We encourage you to review size guides carefully before ordering. Size charts are available on each product page.

Defective or Damaged Items

If your order arrives damaged, misprinted, or defective, we will make it right — no questions asked.

To submit a defect claim:

Email support@vaultedarcades.com within 30 days of delivery
Include your order number and clear photos of the issue
We will arrange a free replacement or issue a full refund at our discretion

We do not require you to return defective items.

Lost Packages

If your tracking shows delivered but you haven't received your package, please contact your carrier first. If the issue is unresolved, reach out to us and we will work with Printful to investigate and resolve your claim.

Equipment & Large Items

Return and exchange policies for equipment orders vary by product and supplier. Specific return windows, restocking fees, and eligibility requirements are listed on each product page. Please contact us before initiating any return on equipment.

Order Changes & Cancellations

Vaulted Gear & Accessories: Because production begins shortly after your order is placed, we cannot guarantee changes or cancellations after the order is submitted. Please contact us immediately at support@vaultedarcades.com if you need to modify an order and we will do our best to accommodate.

Equipment Orders: Please contact us within 24 hours of placing an equipment order if you need to make changes.