Shipping policy

SHIPPING POLICY

Last updated: August 14, 2026

Vaulted Gear & Accessories (Print-on-Demand)

Vaulted Arcades branded merchandise — including apparel, hats, towels, tumblers, and similar items — is made to order by Printful, our print-on-demand fulfillment partner. Each item is produced after your order is placed.

Order Processing: Orders are processed Monday–Friday, excluding weekends and federal holidays.

Production Time: Please allow 2–5 business days for production before your order ships.

Estimated Delivery After Shipment (domestic US):

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–3 business days (where available)

Estimated Total Delivery Time: Allow approximately 7–15 business days from order placement to delivery for standard shipping.

Orders ship via USPS, UPS, or FedEx. Tracking information will be emailed once your order ships.

Third-Party & Collective Products

Products fulfilled by third-party supplier partners ship directly from the supplier. Estimated delivery windows are listed on each product page and confirmed at checkout. Shipping carriers, timelines, and tracking availability vary by supplier. When tracking is available, you will receive shipment notification by email. Lead times for third-party products may be longer than print-on-demand items.

Equipment & Large Items (Golf Simulators, Pool Tables, Arcade Cabinets, and Similar)

Large equipment ships via freight or LTL carrier. Processing time is 1–5 business days after payment is received and verified, Monday–Friday, excluding holidays. Delivery windows vary based on manufacturer lead times, product availability, freight scheduling, and carrier conditions—estimated delivery times are not guaranteed.

Freight shipments require an adult (18 years or older) to be available to accept delivery. The freight carrier will contact you to schedule a delivery appointment. Unless white-glove delivery is specifically noted on the product page, deliveries are made curbside.

Some orders ship as multiple cartons and may occasionally arrive on different days. Please confirm you have received all pieces before beginning assembly.

Shipping Restrictions: Certain products may not be available for shipment to all locations due to carrier limitations, manufacturer restrictions, or local regulations. If we are unable to fulfill an order to your shipping address, we will notify you promptly and issue a refund if applicable.

Inspecting Your Delivery

Please inspect all shipments immediately upon arrival, regardless of product type. For freight deliveries, count the cartons against the delivery receipt and check the condition of each one before signing.

If your delivery arrives damaged or you receive an incorrect item:

  • Describe the damage specifically on the carrier's delivery receipt before signing—for example, "carton 2 of 4 crushed, product exposed." " A general note such as "subject to inspection" is not sufficient, and signing a clean receipt can waive your claim entirely.
  • Photograph the product, the damage, the shipping carton, the shipping label, and the annotated delivery receipt
  • Keep all original packaging until the matter is resolved—the carrier may need to inspect it
  • Contact us within 48 hours of delivery at support@vaultedarcades.com with your order number and photos

Noting damage on the delivery receipt is not a refusal. You may accept a shipment with damage noted, and for minor damage that is often the better option. If the damage is significant, you may instead refuse the affected carton and accept the rest or refuse the delivery entirely—simply state clearly on the delivery receipt what was refused and why. A refusal due to documented visible damage carries no return freight, storage, or restocking charges. If you are unsure, call us at (650) 668-2132 while the driver is still there.

Damage that is not visible until the carton is opened must be reported quickly — most carriers allow only a few days for concealed damage claims. Please unpack and inspect as soon as you reasonably can.

Freight carriers set their own tariffs, liability limits, and claim deadlines, which vary by carrier and by product. Specific procedures may therefore differ depending on who handled your shipment; we will advise you of any product-specific requirements and will manage the claim on your behalf.

Prompt reporting is required to pursue carrier or manufacturer claims. Please see our Return & Refund Policy for full details on damaged and defective item claims.

Note on Refused Deliveries: Refusing delivery for reasons other than visible damage, without prior written authorization from Vaulted Arcades, may result in return freight charges, storage fees, or restocking fees that are deducted from any eligible refund. Please contact us before refusing a shipment for any reason other than damage.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible. Because many orders are transmitted to manufacturers or fulfillment partners shortly after purchase, we cannot guarantee that changes or cancellations can be accommodated once processing has begun.

Questions

Vaulted Arcades
6210 Wilshire Blvd. STE 200, PMB 831
Los Angeles, CA 90048-5124
Email: support@vaultedarcades.com
Phone: (650) 668-2132
Hours: Monday–Friday, 10:00 AM–7:00 PM Pacific Time