Shipping policy

SHIPPING POLICY

Last updated: August 27, 2026

Vaulted Arcades works with print-on-demand partners, manufacturers, authorized distributors, and freight providers. Processing times, shipment origins, carriers, delivery services, and delivery estimates vary by product. Product-specific information shown on the product page or provided in writing for your order forms part of this policy.

Vaulted Gear & Accessories

Vaulted Arcades branded merchandise—including apparel, hats, towels, tumblers, and similar items—is made to order by our print-on-demand fulfillment partner.

  • Orders are processed Monday through Friday, excluding federal holidays.
  • Production generally takes 2–5 business days before shipment.
  • Standard domestic delivery generally takes an additional 5–10 business days after shipment.
  • Express delivery, when available, generally takes 2–3 business days after shipment.

These are estimates, not guarantees. Tracking information will be emailed when available. Product and shipping prices may change, but an order already accepted will not be repriced without your agreement.

Third-Party and Supplier-Fulfilled Products

Products fulfilled by a manufacturer, authorized distributor, or Shopify Collective supplier ship directly from that partner. Shipment origin, carrier, tracking availability, processing time, and delivery window vary by supplier and product.

We confirm supplier availability and any material product-specific freight requirements before fulfillment. If we cannot ship within the time stated on the product page or in your order confirmation, we will notify you and provide the options required by applicable law, which may include consenting to a revised shipment date or canceling the unshipped item for a refund.

Equipment and Large-Item Freight

Arcade cabinets, pinball machines, pool tables, golf simulators, and similar large equipment generally ship by freight or less-than-truckload carrier.

  • Freight cost depends on the product, shipment origin, destination, required equipment, and services such as liftgate, limited-access, inside, threshold, room-of-choice, white-glove, assembly, or installation.
  • Unless your product page or written order confirmation expressly includes another service, large-equipment delivery is curbside.
  • Equipment may ship from a manufacturer or distributor location rather than from Los Angeles, and different items in one order may ship separately.
  • Manufacturer and distributor lead times are estimates and may change with availability, production, payment clearance, and freight scheduling.
  • For some in-stock Betson-supplied products, Betson generally prepares the order for release within 24–48 hours after it receives payment from Vaulted Arcades. This is a supplier processing estimate, not a delivery guarantee.

The freight carrier will normally contact you to schedule delivery. An adult age 18 or older must be present. Before ordering, please confirm that the delivery location can accommodate the shipment, including roadway access, gate access, stairs, elevators, doorways, and the packaged dimensions shown on the product page or provided for your order.

Storage, redelivery, reconsignment, address-correction, limited-access, detention, or other carrier charges caused by an unavailable recipient, inaccurate address, inaccessible location, or post-shipment change may be charged to the customer to the extent disclosed and permitted by law.

FOB Origin and Title Transfer. Some products—including game room tables and equipment from certain manufacturers—ship freight on board (FOB) from the manufacturer’s or distributor’s warehouse. For these shipments, title and risk of loss transfer to you when the carrier accepts the goods at the origin facility. Vaulted Arcades will assist you in coordinating any carrier claims, but the claim is filed against the carrier starting from that point of origin.

Inspecting a Freight Delivery

Please count all pieces and inspect every carton, crate, pallet, and accessible product surface before signing the delivery receipt whenever it is safe and reasonably possible.

If you see damage or a shortage:

  1. Describe it specifically on the carrier’s delivery receipt before signing. For example: “carton 2 of 4 crushed; cabinet side exposed.” A notation such as “subject to inspection” may not preserve a carrier claim. If you cannot fully inspect all items before the driver departs—for example, because goods are still crated—also write “subject to inspection and verification” on the delivery receipt as an additional qualifier, alongside any specific damage already noted.
  2. Photograph all sides of the shipment, the damage, the pallet or crate, shipping labels, serial number when accessible, and the annotated delivery receipt.
  3. Keep all packaging, packing materials, and damaged components until the claim is resolved.
  4. Contact Vaulted Arcades as soon as possible, preferably while the driver is present, and no later than 48 hours after delivery for visible damage.

For severe visible damage that makes the product unsafe or unusable, contact us before refusing the shipment whenever possible. If immediate contact is not possible, document the damage and the reason for refusal clearly on the delivery receipt. Refusing an undamaged shipment or refusing delivery without authorization may result in return freight, storage, redelivery, or restocking charges.

Concealed damage should be reported as soon as it is discovered, preferably within 48 hours. Do not discard the packaging. The 48-hour reporting request helps preserve carrier and supplier claims; it does not waive rights or remedies that cannot lawfully be waived.

Vaulted Arcades is your primary point of contact. We will coordinate with the supplier, manufacturer, carrier, or freight broker and advise you of the available repair, replacement-part, replacement-product, or refund process. Carrier and manufacturer review may be required before a final remedy is approved.

Shipping Errors and Order Discrepancies

Shipping errors—including wrong items, missing items, or quantity discrepancies—must be reported to Vaulted Arcades within 5 business days of delivery. Email support@vaultedarcades.com with your order number, a description of the discrepancy, and photographs where applicable. Prompt reporting is required to allow us to file claims with the carrier or supplier within their required windows.

Order Changes, Delays, and Cancellations

Contact us immediately if you need to change or cancel an order. Because orders may be transmitted to a supplier soon after purchase, a change or cancellation is not guaranteed after supplier acceptance, production, or freight release. Any nonrefundable fee or product-specific cancellation restriction will be disclosed before purchase when applicable.

Contact

Vaulted Arcades 6210 Wilshire Blvd. STE 200, PMB 831 Los Angeles, CA 90048-5124 support@vaultedarcades.com (650) 668-2132 Monday–Saturday, 10:00 AM–7:00 PM Pacific Time

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