Last Updated: August 7, 2026
Vaulted Arcades stands behind everything we sell. This page explains what is covered, who covers it, and how to make a claim.
How our products are supplied
Vaulted Arcades sells two kinds of products, and warranty coverage differs between them.
Vaulted Arcades branded goods — our apparel, headwear, drinkware, and towels are produced to order by our print-on-demand partner and carry the Vaulted Arcades mark. We are responsible for the quality of these items.
Curated equipment and accessories — cues, cases, golf equipment, simulators, enclosures, and related products are supplied by established brands and shipped directly from those manufacturers or their authorized distributors. These carry the manufacturer's own warranty, which we pass through to you in full. Vaulted Arcades is a retailer of these products, not their manufacturer.
Manufacturer warranties
Where a manufacturer offers a warranty, that warranty applies to your purchase exactly as if you had bought from the manufacturer directly. Coverage, duration, and exclusions are set by the manufacturer and are described in the documentation supplied with your product.
We will help you make a manufacturer warranty claim at any point during the coverage period. Contact us with your order number and we will connect you with the correct warranty channel and follow the claim through. You are not on your own with this.
Vaulted Arcades does not extend, shorten, or alter any manufacturer's warranty, and we do not offer a separate warranty of our own on manufacturer-supplied goods.
Vaulted Arcades branded goods
Our branded apparel and drinkware are made to order. We guarantee them against manufacturing defects — misprints, misplaced or peeling designs, stitching failures, and material faults present on arrival.
Because each piece is produced individually, minor variation in print placement, colour, and sizing is normal and is not considered a defect. Please check the size guide on each product page before ordering.
Normal wear, fading from washing, damage from misuse, and alterations are not covered.
Reporting a problem
Contact us at support@vaultedarcades.com within 30 days of delivery with your order number and clear photographs of the issue and the packaging. This matches the window in our Refund Policy.
For defective, damaged, or misprinted items we will arrange a replacement or refund at no cost to you. You will not be asked to pay return shipping on an item that arrived faulty.
Freight and large-item deliveries
Simulators, enclosures, and other oversized items ship by freight carrier and require your inspection before you sign the delivery receipt.
Please open and examine the packaging while the driver is present. If you see any damage — including crushed corners, punctures, or water marks — note it on the delivery receipt before signing and photograph it immediately.
This matters: freight carriers routinely deny damage claims once a receipt has been signed without notation. Taking two minutes at the door protects your purchase. Contact us the same day and we will handle the claim from there.
Returns
Warranty coverage is separate from returns. If you want to return an item that is not defective, see our Return & Refund Policy. Return windows, restocking fees, and eligibility vary by supplier and are listed on each product page.
What is not covered
- Normal wear and tear
- Damage from misuse, accident, neglect, or improper installation
- Damage from unauthorized repair or modification
- Commercial use of products intended for residential use, where the manufacturer specifies this
- Consumable and wear parts, such as cue tips, where the manufacturer excludes them
- Freight damage not noted on the delivery receipt at the time of delivery
Questions
We would rather hear from you early than have you sit with a problem.
Vaulted Arcades
6210 Wilshire Blvd, STE 200 PMB 831, Los Angeles, CA 90048
Email: support@vaultedarcades.com
Phone: (650) 668-2132
Hours: Monday – Saturday, 10:00 AM – 7:00 PM Pacific Time